Congratulation ! You have just decided to improve your IVR with the DialOnce API to digitalize some of your inbound calls.

A DialOnce Customer Success Manager has contacted you and you are now ready to configure your visual IVR to integrate our “VOICE API” v3.0 solution.

Objects to manually install in genesys cloud admin :

When you go to the Admin > Integrations and Actions sections you will need to install the following items :

• Admin

  • Integrations > DialOnce_SMS Web Services

    • Actions > DialOnce_SMS Init Data Action
    • Actions > DialOnce_SMS CheckEligibility Data Action
    • Actions > DialOnce_SMS RequestSend Data Action

How to manual install :

Integration

1. go to admin > integrations

2. Add integration

   

3. search “Web Services Data Actions”

4. Install

   

5. Configure identification

Go to Admin > Integrations > DialOnce_SMS Web Services > Credentials > Change

• Add a “User Defined” identification with:

• Field name should be exactly accessToken

• Value = <Submitted by your DialOnce CSM contact>

  

1. Import our data actions (2 options : With ou without contextual informations)

Actions without sending contextual informations