Version History:

DialOnce API Technical Documentation:

https://api-docs.dialonce.ai/agent-assist/docs/intro/

1. Create and Configure an Integration:

1. Navigate to Admin > Integrations > Click on + Integrations.
2. Search for and install the Web Services Data Actions integration.
3. Name your integration.
4. Go to Configuration > Credentials > Click Configure.
5. Add a credential with the type User-defined, and set the following fields:

   • Field Name: accessToken

   • Field Value: Bearer <YOUR_TOKEN> (provided by your DialOnce contact).

     

2. Configure Data Actions in Genesys Cloud:

1. Download the sample YAML files for the demo mailbot in the banking domain:

   • Classification Service:

     MailbotClassifyV1-2025-04-16--1226-20250416122658.custom.json

   • Generation Service:

     Mailbotgenerationv1---Exportation-2025-04-16--1227-20250416122726.custom copie.json

2. Import the data actions:

   1. Go to Admin > Integrations > Actions > Click Import Action.
   2. Import the YAML files you downloaded earlier.
   3. Select the integration you created earlier.

3. Configure the data action to point to your mailbot:

   1. Get your orchestratorId and companyId from your DialOnce contact.

   2. Go to Configuration > Configuration and update the request URL model with the orchestratorId and companyId.

      

   3. Test everything in the Test section to ensure it is correct.

   4. Click Save and Publish.

3. Use Data Actions in Architect: